Top 3 Customer Appreciation Tips for Small Business Owners

So, you’ve finally started that business you’ve been dreaming of, and you’re ready to tackle the big hurdle: customer appreciation. If you’re looking to inspire customer loyalty to capitalize on important customer relationships, here are three tips to help guide you.

Know Your Audience

The number one thing you need to do when looking for a loyal customer base is to know your audience. Remembering names and faces can go a long way, but remembering facts about that person or group of people that you interacted with can make an even bigger splash. For example, if you have a client who is an avid dog lover, consider bringing any assortment of dog gift baskets. Whatever you choose, let it be a reminder that you pay attention to the people behind the company for a more personal touch.

Follow the Golden Rule

As an entrepreneur, you probably know how it feels to be on the receiving end of shady customer service policies and pushy salespeople. The golden rule is simple: treat others how you want to be treated. If you find yourself getting annoyed at a company rep that drops by unannounced every week or sends weirdly stale boxes of chocolates once a year, that’s a pretty good sign to stay away from that method of acting towards your own clientele. Remember that the wrong kind of attention can get you blacklisted from your client and any potential referrals.

Make it Count

While marketing is certainly a way to get name recognition of your brand, your customers have already heard of you. What you want to do is make sure that they think of you positively when a need arises that you can fill. This means making sure your quality of work and customer service is top notch. It also means that when giving a customer appreciation gift, you make it meaningful. Functional gifts such as pens and pads of paper are more marketing tools than sincere gifts of appreciation, and your customers will see right through those tactics. Instead, make your gift count. Be creative, or at least make your gift relevant. For example, hand-delivering bagels with every sales call can be more meaningful than magnets or cheap office supplies. Doing what you can to have your company name remembered with fondness instead of annoyance can go a long way towards building the loyalty and friendship that can lead to your company’s success.

Exceed Expectations

When it comes to customer appreciation, the more your company exceeds expectations, the better. By familiarizing yourself with your clientele and allowing them to familiarize themselves with your company, you can do more than retain a customer, you can build lasting and mutually beneficial relationships.

12 thoughts on “Top 3 Customer Appreciation Tips for Small Business Owners

  1. You need to be a part of a contest for one of the greatest blogs on the web.
    I am going to highly recommend this site!

  2. When I initially commented I clicked the “Notify me when new comments are added”
    checkbox and now each time a comment is added I get four
    emails with the same comment. Is there any way you can remove me from that service?
    Thanks!

  3. Nice post. I was checking constantly this
    weblog and I’m inspired! Extremely helpful info specifically the ultimate part ๐Ÿ™‚ I take care of such information a lot.
    I used to be seeking this certain info for a very long time.
    Thank you and best of luck.

  4. I’m not sure where you are getting your information, but great topic.
    I needs to spend some time learning more or understanding more.
    Thanks for excellent information I was looking
    for this information for my mission.

  5. Hey! Do you know if they make any plugins to protect against hackers?
    I’m kinda paranoid about losing everything I’ve worked hard on.
    Any recommendations?

  6. Hello everyone, it’s my first pay a visit at this
    web site, and post is actually fruitful for me, keep up posting these types of content.

  7. An intriguing discussion is definitely worth comment. I think that you
    should publish more on this issue, it may not be a taboo matter but typically folks don’t speak about such
    issues. To the next! All the best!!

  8. This post gives clear idea in support of the new visitors of blogging, that truly how to do
    blogging.

  9. Heya! I just wanted to ask if you ever have any trouble with hackers?
    My last blog (wordpress) was hacked and I ended up losing many months of hard work
    due to no backup. Do you have any solutions to stop hackers?

Leave a Reply

Your email address will not be published. Required fields are marked *